Terms and Conditions

These terms and conditions shall apply to all transactions conducted via the Houses for Hens website. Please read them carefully before placing your order and print a copy for future reference. Please note that in these terms and conditions "you", "your", "yours" and "yourself" are references to any person ordering goods from the website or post and "we", "our" and "ours" are references to Houses for Hens.

Notification of changes
We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders.

Order procedure
To place an order for any goods you should follow the procedures set out on the basket page of the website, and it is your responsibility to ensure that all details of any order are complete and accurate.

Placing an order
Each order shall be an offer by you to purchase goods subject to these terms and conditions. We will not be bound to supply any goods ordered until we have notified you of our acceptance of an order. We are entitled to reject any order and will notify you of any such rejection.

Delivery
Goods will normally be delivered within 14 days of us accepting your order. We will contact you by email if delivery is likely to be delayed beyond these periods, giving you the option to cancel your order.

Postage and Packing
Unless otherwise stated, postage and packing is included in the price of the goods themselves to all UK postal addresses. Deliveries to addresses outside the UK will be priced under separate negotiation between Houses for Hens and the purchaser.

Payment
Full payment for any goods ordered must be made by credit, debit card or cheque in advance of delivery. All prices are in UK pounds sterling. We will reserve payment from your card at the time we receive your order. Payment is only taken from your card after we have checked your card details and stock availability, compiled your order and scheduled it for delivery. The conversion of your currency to UK sterling may be subject to exchange rate fluctuations.

Availability
All goods are advertised for sale subject to availability. In the event of us being unable to supply the goods ordered, we will inform you as soon as possible. Where goods are unavailable for any reason, we may propose to provide you with substitute goods of equivalent quality and price. Should any goods ordered not be available or any substitute goods not be to your reasonable satisfaction, we ask that you return the goods to us at your expense. If you have already paid for the substituted goods or any goods that are not available (for example, where you have paid by personal cheque), a full refund of the purchase price will be given.

Specification
Sometimes product specifications from the manufacturer may change. In this event, we will do our best to provide a substitute of the same or better specifications at the same price. If you do not wish to accept this substitution, you may return it to us at our expense for a full refund of the purchase price.

Colours, Sizes and Measurements
All colours, sizes and measurements shown on the website are approximate.

Pricing
We try to ensure that the prices indicated on the website are up to date and accurate. However, we accept no liability for any errors and omissions and the final price of goods is the price in force at the time of us accepting your order. If a product has been listed at a lower price by mistake and you have ordered that product, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or to cancel it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, a full refund will be issued.

Refund Policy
All goods are delivered with an unconditional 14-day money back guarantee in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000. In order to return goods under your money back guarantee, you must email us at sales@housesforhens.co.uk or write to us within 14 working days of delivery of the goods, and you must arrange for and pay the cost of returning the goods to us. We will refund the sums paid for the goods delivered to you as soon as possible, but in any event within 30 days of you giving notice to us of your intention to return the goods. If so requested, we may collect the goods being returned but the cost of collection will be charged to you and may be deducted from any refund given.

Faulty Damaged Goods
If goods are found to be faulty or damaged upon delivery or not of satisfactory quality, please contact Houses for Hens within seven working days of receipt of the goods. We will, at our option, deliver replacement goods or refund the price paid.

Returns
All goods which you intend to return must be kept in good condition whilst in your possession.

Our Details
Goods supplied from the Houses for Hens website are supplied by: Houses for Hens. The Isle, Isle Lane, Shrewsbury. Shropshire. SY3 8EE. Email: admin@housesforhens.co.uk Telephone: 01743 851218

Complaints
In the event of any complaint arising from your use of the website please contact us at the above address.

Note
These terms and conditions shall constitute the entire agreement between the parties. No variation of these terms and conditions shall be valid unless it is in writing and signed by the parties

Privacy Policy

We respect each site visitor's right to personal privacy. We want our website visitors to be aware of any information we collect and how we use it. This statement applies solely to information collected on this website.

Website Content Disclaimer
We have endeavoured to ensure that the information contained in this website is both accurate and up-to-date. Houses for Hens does not accept any liability to any party for loss or damage incurred by reliance placed on the information contained in this website or through omission or errors, how so ever caused.

Links to other sites
Please be aware that our site may include links to other web sites. We are not responsible for their privacy policies or procedures or for the content of these linked web sites.

Cookies
Our online shop uses session cookies to allow the shopping cart system to work. Most web browsers automatically accept cookies but you do not have to accept them. You should read the help information within your browser to see how you can set it to notify you when you receive one. This will give you the opportunity to decide whether or not to accept it.

Monitoring of site
In order that we can monitor and improve the site, we may gather certain information when you use it, including details of your domain name and IP address, operating system, browser, and the address of the website that you visited prior to visiting our site.

Information used when placing an order.
Any information you provide when placing an order is held in the strictest confidence. When placing an order you are required to provide us with the following information: name, billing address, delivery address, email address for confirmation of the order and a telephone contact number. This information is used for delivery, billing purposes and to fulfil your order. We may supplement the information that you provide to us with information that we receive from third parties.